FAQ
Frequently Asked Questions
What is Paws & Rest?
Paws & Rest is a UK based online store dedicated to the comfort and wellbeing of dogs at every stage of life. Whether your dog is young and anxious or older and slowing down, every product we stock is chosen with their quality of life in mind. We're a small independent brand founded by a dog owner, for dog owners.
Where do you ship to?
We currently ship to the United Kingdom. We're working on expanding to more countries soon so keep an eye on our announcements.
How long does delivery take?
Orders are typically delivered within 7 to 14 days. We work with trusted suppliers to get your order to you as quickly as possible. You'll receive a confirmation email with tracking information once your order has been dispatched.
How much does shipping cost?
Nothing. All orders come with free UK shipping, no minimum spend required.
Can I track my order?
Yes. Once your order is dispatched you'll receive an email with your tracking number. You can use this to follow your order's journey right to your door.
What if my item arrives damaged or isn't what I expected?
We want every Paws & Rest customer to be completely happy. If something arrives damaged or isn't right, contact us within 14 days of delivery at our contact page and we'll sort it out straight away, whether that's a replacement or a full refund.
What is your returns policy?
If you're not happy with your purchase for any reason, you can return it within 30 days of receiving it for a full refund. Items must be unused and in their original condition. Get in touch via our contact page to start a return.
Are your products safe for senior and anxious dogs?
Yes. Every product we list is chosen specifically with senior and anxious dogs in mind. We look for non-toxic materials, gentle designs, and features that genuinely help dogs feel calmer and more comfortable.
My dog is very anxious, will the calming bed actually help?
Many anxious dogs respond really well to the raised rim design of the calming bed since it mimics the feeling of being held or nestled, which naturally lowers cortisol levels. Results do vary between individual dogs, but it's one of the most consistently well reviewed products for anxious dogs of all breeds and sizes.
What size bed should I get for my dog?
As a general guide, measure your dog from nose to tail while they're lying down and add about 15cm. Choose the size that comfortably fits that measurement. If your dog loves to curl up tightly the standard size usually works well, if they like to stretch out go a size up.
I have a question that isn't answered here. How do I get in touch?
Head to our Contact page and drop us a message. We're a small team and we read every message personally, we'll get back to you within 24 hours.